Adventures of a LightSpeed Executive
On a crisp November morning, rays of sunlight dappled the carpet in a chic Manhattan hotel where LightSpeed’s Chief Revenue Officer, JP Chauvet, stood peering out the window at the urban jungle below. Facing a packed schedule of meetings with some of LightSpeed’s New York customers, there wouldn’t be much time for leisurely activities. After a few lonely sips of black coffee and some quality mobile facetime with his wife, JP set out to meet LightSpeed’s Product Specialist, Sammy Walton, for a productive day.
On a crisp November morning, rays of sunlight dappled the carpet in a chic Manhattan hotel where LightSpeed’s Chief Revenue Officer, JP Chauvet, stood peering out the window at the urban jungle below. Facing a packed schedule of meetings with some of LightSpeed’s New York customers, there wouldn’t be much time for leisurely activities. After a few lonely sips of black coffee and some quality mobile facetime with his wife, JP set out to meet LightSpeed’s Product Specialist, Sammy Walton for a productive day.
Their first in-store meeting was at Harry’s. They’re using LightSpeed Cloud on an iPad mini as the POS for their high-end barbershop, and by their own admission, things have been going swimmingly. It’s always nice to see up-close how retailers are using LightSpeed. “Maybe I could buy something and experience the joy of being checked-out on the iPad for myself,” thought JP, and he thusly bought a shaving kit and a pair of socks. How delightful! The smooth transaction made the experience even more enjoyable. JP revelled at the novelty of making a fun purchase under the guise of a business meeting.
The next stop was Leica’s flagship store in SoHo. There is perhaps no camera manufacturer more prestigious than Leica, a reputation earned through a century of building meticulously-crafted hardware. They recently worked with famed industrial designers Marc Newson and Apple’s own Jony Ive to produce a one-off Leica M (pictured above), which was part of an auction that raised $26 million for the The Global Fund to fight AIDS, Tuberculosis, and Malaria. The camera itself went for a cool $1.8 million.
Like many of LightSpeed’s clients, Leica’s store is ultra-sleek and optimized for browsing and one-on-one interactions with customers. You can get a better look at their store – and how they use LightSpeed – by visiting their profile in our Customers section.
After lunch at Taka Taka Sushi, JP’s inner shopaholic was awakened, and he headed to Jeremy Argyle with his shopping bags and Sammy in tow. There, he bought some shirts and more designer socks to swaddle his delicate toes during the swiftly-approaching winter.
The next visit was 3×1 Jeans, JP’s favorite denim shop in the world. Founder and designer, Scott Morrison, uses his 15 years of experience of denim experience to choose the best selection of fit, fabric and finish. At 3×1, you can customize your pair and watch them be crafted on-site. JP eagerly took his place on the pedestal to be fitted for a custom pair. Fortunately for the increasingly exasperated Sammy, they served coffee and did everything they could to make the experience super comfortable for everyone. Sales associate Alana spent an hour with JP as he tried on several dozen styles and cuts before choosing two pairs that he customized by adding a signature red button. He happily checked out using LightSpeed mobile and proceeded to continue his shopping conquest.
As the afternoon wore on, our LightSpeed duo continued to pound the pavement of SoHo, ambling past Henrik Vibskov, Purl SOHO and Rudy’s Music on Broome. Their next stop was Harney & Son’s tea shop, where JP delighted in selecting luxury teas to suit his refined palate. He bought his favorite, lemongrass, but he couldn’t stop there; he also splurged for SoHo blend, Paris, and English Breakfast.
In his frenzied state, JP shopped for his wife at Dwell and Sleep studios on Wooster before heading to STORY. The journey by foot from Soho to 10th and 19th was well worth the trek. STORY is one of LightSpeed’s most unique and innovative customers, as they change the store’s concept every 6-12 weeks, just like a museum. Their current theme is “winter holiday”, and JP bought more special gifts for his wife. (We talked a bit more about STORY last week – check it out.)
After modelling his new clothes in the mirror, JP kicked back at his hotel and reflected on his brief foray into the world of the shopping-obsessed. Each of the boutiques they visited boasted a unique personality and amazing visual merchandising, like entering portholes to individual little worlds throughout SoHo. The Narnia-esque experience was heightened by the use of technology, which allowed the stores to have a ‘website-come-to-life’ quality.
JP ran a bath and opened the mini bar. He only had an hour to recharge before joining Sammy and LightSpeed CEO Dax Dasilva for the launch party of North America’s first HARMAN store (link to Harman blog post). It was going to be an exciting night, and JP looked forward to experience yet another amazing retail store with which LightSpeed would enjoy a valuable relationship.