9 retail quotes to inspire you today
Whether you’ve hit a creative rough patch or you’re just looking to shake things up, there’s nothing like an inspirational quote to get you motivated. That’s why we put together this collection of the 10 best retail quotes. They may not solve all of your problems, but at least they’ll give you some positive vibes to push you in the right direction.
1) Phillip Green – Chairman, Arcadia Group
One of the most important differentiators between you and your competitors is the experience you provide. The easiest way to ensure customers enjoy themselves is by providing high levels of customer service.
2) Howard Schultz – CEO, Starbucks
When creating the retail experience, you need to be sure that it’s a memorable one. With so much clutter in the market, retailers need to provide customers with a reason to spend their time and money.
3) Marsha Blackburn – Former Director of Retail Fashion and Special Events, Caster Knott
You may not make huge sales every day, but you should still use every interaction as a learning experience. Pay attention to your customers, improve on processes and perfect your craft.
4) Damon Richards
You could have all the information in the world, but if the customer doesn’t trust you, it’s worthless. Before selling the customer on the product, sell the customer on you.
5) N. R. Narayana Murthy – Co-founder, Infosys
The best retailers rely on technology to improve their effectiveness and the customer experience. Think about what tools you’re currently using to run your store. Is there room for improvement? Would an upgrade save you money? Never be shy to embrace new technology.
6) Stuart Rose – Executive Chairman, Marks & Spencer
Today, your online service needs to be as good as your in-store service. Customers expect to be answered with the same degree of professionalism whether in-store or online.
7) Earl Taylor – President, EJ. Taylor Corporation
People love to shop – they wouldn’t be in your store if they didn’t – but nobody likes hard sells or pressure tactics. When you’re selling, you need to be tactful and let the customer come to the decision on their own terms.
8) “You cannot run a successful retail business from memory.” – John Hartford
As well as you might know your business, very few people can run a shop without some tracking system. From inventory to customer purchases, the right systems will make it easier for you to operate from day to day.
9) “Retail is selling things that don’t come back to customers who do.” – Tony Farmer
As easy as it is to get caught up in a sale, in business, you should always be thinking about the long term. The more customer loyalty you build, the more valuable each customer becomes. If they don’t buy today, it’s not the end of the world. So long as they had a great experience, they’ll be back to buy more later.
What’s your favourite quote? Share it with us in the comments!