Lightspeed Retail Features

Sell in-store

Barcode scanning

Quickly process sales with barcodes

Deposits/Laybys/Buy now, pay later

Choose how customers pay and provide flexibility by offering payment methods that suit your business

On Account sales

Give customers the flexibility to pay on account and set account limits by customer

Quotes

Want to offer pricing info that a customer can take with them? Easily send a quote from the POS

Special orders

Make sales even when you’re out of stock with easy flows to place special orders

Store credit, refunds & exchanges

Easily process refunds, exchanges or issue store credit

Service sales

Sell and easily track service based sales like work orders, repairs, alterations and more

Email/SMS receipts

Send customers their receipt via email or print in-store

Customisable and gift receipts

Personalise your receipt to your store and offer gift receipts when needed

Automatic discounts

Run countless promotions including % discounts, spend and save or buy one, get one; plus have the right discount apply to the right products and customers every time

Manual discounts

Allow team members you choose to offer % or $ off discounts where needed

Order notes

Keep customers and staff informed with the ability to add notes to sales receipts and customer profiles

Automated Taxes

Automatically have the correct tax applied by store location with the flexibility to adjust tax by customer type (coming soon)

Workflows (Enterprise)

Customise your sales process with staff prompts and tasks purposely built for your business


Sell online

Online store builder

Easily set up your store with our template builder (no coding required) or connect an existing storefront or custom build

Connect to your existing website

Already have an existing website without ecommerce? Connect your Lightspeed eCom store to your existing website without having to start from scratch

Custom development (Unlimited plan)

Leverage Lightspeed’s developers to customise your storefront

Unlimited products (Unlimited plan)

Add as many products to your catalog; there’s no limit too the number of items you can sell

Unlimited inventory locations

Connect your online store to one or many inventory locations

Physical and digital products

Sell anything from tangible goods to ebooks

Subscriptions

Increase recurring revenue via subscriptions with Stripe

Pre-orders

Optimise cash flow and sell your stock before it’s even arrived

Custom checkout fields

Personalise your checkout experience with custom fields

Accept popular payment methods

Including buy now pay later, Google Pay, Apple Pay and all major cards

Sell on marketplaces

Sell on Amazon, eBay, Google and other marketplaces without managing another shopfront

Sell and advertise on social

Promote your products across Instagram, Facebook and TikTok

Sell through a mobile app (Unlimited plan)

Easily turn your online store into a mobile app

Automatic tax calculation

Ensure your sales automatically apply the correct tax across many countries

Automatic discounts and discount coupons

Apply discounts automatically or run promos and offer coupons for your customers

Online gift cards

Increase revenue by selling gift cards

3rd party calculated shipping rates

Automatically find customers the best shipping offer

Shipping notifications

Keep your team and customers informed about the status of each shipment

Print shipping labels

Get orders out faster with easy to print labels

Automated abandon cart emails

Ensure customers are coming back with automated reminders

GDPR compliance

Ensure you’re in line with the latest data privacy regulations

Connect existing domains

Easily bring your existing domain and get a free SSL certificate if you do

SEO optimisation

Ensure your website is set up to be discovered online

Extensive third-party app market

Connect with the online tools you already use


Sell across channels

Click and collect / BOPIS

Allow customers to buy online and pick up at any of your locations

Local delivery

Offer local delivery and easily fulfil orders from in-store

Gift cards (coming soon)

Allow customers to redeem gift cards in-store or online

Loyalty (coming soon)

Allow customers to earn and redeem loyalty in-store or online

Automatic discounts (coming soon)

Set up promotions to automatically apply to the right products and customers across all channels

Multi-channel inventory

Set up your inventory to work across stores and channels


Sell in multiple locations

Create unlimited outlets and registers

Don’t cap your growth; have the ability to manage 2 stores or dozens with Lightspeed

Real-time cross location inventory

Instantly see your inventory across every store in real-time from anywhere

Stock transfers

Seamlessly share stock between stores

Location comparison reporting (Advanced plan)

Clearly see how each of your locations is performing and what’s driving success in one store vs. another

Shared customer database

Get a single view of the customer across all stores and channels

Multi-location pricing

Customise your pricing per location to suit the local market best


Offer seamless payments

Accept popular payment methods

Visa, Mastercard, Eftpos, Google and Apple Pay, AMEX and more

Split payments

Seamlessly split a sale across multiple payment methods

Integrated with POS

Reduce human error and manual entry

PCI compliance and fraud protection

No stress payments with built-in compliance and fraud protection

PCI compliance

Store, process and transmit credit card data electronically with the peace of mind that all information is kept safe.

Card not present

Easily accept payments over the phone

Transparent pricing

Flat fee pricing with no hidden fees plus 60 days free processing

Low rates

Great rates based on your transaction volume

Tipping

Accept tips with no fuss


Manage inventory intelligently

Multi-variant products

Handle complex product variations with ease

Composite products

Easily bundle products while maintaining accurate inventory and margins

Product categorisation (coming soon)

Refine and analyse your catalog using categories and subcategories to uncover product insights

Purchase orders

Automatically restock to re-order points and place Purchase Orders with all your suppliers

Automated special orders

Instantly collate all special order items into a purchase order

Receive stock

Improve stock accuracy with mobile receiving tools

Barcode labels

Generate SKUs and print barcode labels for your products

Stock Counts

Keep your stock levels accurate with simple workflows to count and update inventory

Stock Transfers

Easily transfer stock between locations to maximize sales and minimize dusty stock

Supplier Returns

Manage any stock returns from your POS

Mobile scanner app

Easy check stock levels, count stock and update inventory from the shop floor

Service order management

Sell services in-store and manage the workflow from your POS

B2B Catalog

Save time creating items by using accurate, preloaded product info from your suppliers including images, description, UPC and MSRP

NuORDER by Lightspeed

Buy from thousands of the best fashion, sporting and gift brands, and import your purchase orders directly to your POS.


Gather insights with reporting and analytics

Dashboard overview

See all your most important business metrics at a glance

Reporting app

Stay in the loop about store performance from anywhere with updates on your mobile device

Product performance

Understand which products are working and which need to be cleared

Category performance

Get insights on your product mix and where the opportunities lie

Brand and supplier performance

Easily understand which suppliers are driving revenue and results

Employee performance

Identify your top performers and find opportunities for training

Store and Register performance

See insights across or against your stores

Channel performance

Determine which channels are driving the most value

Promotion performance

Compare which promotions work best

Discount reports

Monitor discount usage by product, employee and more

Gift card and store credit reports

Keep track of gift cards and store credit issued

Replenishment reports

Easily see what needs to be replenished and what shouldn’t be re-ordered

Payments reports

Understand your cash flow and streamline reconciliations

Export reports

Share your reports via CSV or XLSX for further analysis

Save reports

Quickly access the data you need to drive your next stage of growth

Drilldown reports

Dive into the details with with granular reports on inventory and staff

Schedule reports

Automate reporting with recurring reports right in your inbox


Create exceptional customer experiences

Customer profiles

Create customised profiles to segment your customers

Customer purchase history

Track all sales to help provide better product recommendations

Customer based tax rates

Automatically adjust tax rates to tax exempt customers

Customer based discounts

Automate and offer discounts to specific customer groups

Marketing preferences

Stay GDPR compliant with marketing preferences

Customer tags and groups

Understand who your best performing customers are with tags and groups


Attract and retain customers with marketing & loyalty

Tiered loyalty

Reward customers based on membership, spend and status to create raving fans

Points or dollar based loyalty

Choose how customers redeem loyalty via points or dollars

Customer segmentation

Understand and communicate with your different customer segments from repeat buyers to at risk customers

Automated marketing campaigns

Set and forget your marketing strategy with useful automations to help drive revenue day in day out

Email and SMS marketing

Let customers know when you have a new collection, a sale or other updates

Social media scheduling

Manage your social media posts and track sales

Google reviews

Easily generate word of mouth with automated Google Reviews

Product reviews

See what customers are loving with product and feedback reviews

Sign up forms

Make it easy to grow your database with custom sign up forms


Easily manage your staff

Unlimited users

Expand your team with the ability to add unlimited users and roles to each outlet

Staff pins

Improve security and accuracy by requiring staff logins after each sale

Role based user permissions

Set your user permissions by role to easily scale as your expand your team

Customised user permissions

Ensure your staff only have access to the systems and functions relevant to their role

Cashier sales attribution

Accurately track sales commissions with multi-sales person attribution

Employee performance reports

Easily pinpoint your top performers and who needs more training


Integrate with all your tools and systems

Accounting

Streamline bookkeeping with integrations to Xero, Quickbooks and MYOB

Appointments

Manage appointment bookings with scheduling integrations

API access

Create custom workflows and connections with our Open API

ERP

Connect your POS and ERP

Ecommerce

Seamless connect Lightspeed eCom or Shopify, BigCommerce or WooCommerce

Invoicing

Streamline your sales cycle with online quoting

Marketing

Connect email, chat or SMS marketing systems

Payments

Integrate with popular payments providers

Workforce management

Integrate your staff and rostering management platform


Get expert implementation & support

Local support

24/7 support available in your region

Live chat, email and phone support

Connect with our support team in minutes via your chosen channel

Dedicated account manager

Continually optimise your Lightspeed account with a dedicated Account Manager to provide advice and expertise

Offline mode

Reliable tech that doesn’t get in the way of making sales


Choose sleek and flexible hardware

iOS supported

Lightspeed Retail works across Mac, iPhone and iPad—see supported operating systems

Android supported

Lightspeed Retail works across Windows, PC and Android devices—see supported operating systems

Receipt printers

Lightspeed works with wide range of receipt printers from Epson and Star

Barcode scanners

Lightspeed supports a wide range of barcode scanners from leading retailers including Honeywell, Socket, Zebra and Motorola

Cash drawers

We recommend Star cash drawers

Label printers

Our built in barcode generator works with a range on Dymo printers