Omnichannel retail features

Improving the customer experience.

Omnichannel vs. Multichannel solutions

See the benefits of becoming an omnichannel retailer compared to using a multichannel solution for your business.

Unlimited opening hours

Keep your shop open 24/7 to give your customers the freedom to choose when (and from where) they shop.

Flexible shipping

Allow customers to ship their items wherever they prefer, whether to a store location, their home or their workplace.


Brand familiarity

Offer your customers a consistent brand experience that builds loyalty and encourages repeat business.

Smooth cross-channel shopping

Create a smooth shopping experience that allows your customers to move from in-store to online and back again.

Better customer service

Gather customer data across all platforms in one, centralized, location and reward guests for their online loyalty when they visit you in-store.


Targeted promotions

Send customers relevant rewards based on their online and in-store shopping habits, encouraging them to continue shopping at your store.

Becoming an omnichannel retailer

A single management system

Say goodbye to multiple systems! Use a single solution to run your eCommerce business and brick-and-mortar store.

Centralized data

Get a complete overview of your entire business in one place, enabling you to make the right business decisions efficiently.

Inventory management

Track your inventory as you move stock across all sales channels, ensuring you give customers the right information and never oversell.


Consistent brand

Offer your customers a consistent brand experience, creating a familiar experience across all channels.

Increased exposure

Reach customers around the world and sell more as you bring your brick-and-mortar store and brand online.

Omnichannel technology


Speed up your operations with one integrated system that’ll help you manage all sales data with ease.

Wider customer reach

Bring your brick-and-mortar store online with one click, with the help of Lightspeed’s integrated omnichannel system.

Mobile optimization

Optimize your store to ensure mobile customers have a positive experience, whether surfing or buying on your site.

Search engine optimization

Make your site searchable with SEO optimization tools, helping you bring in as many viewers as possible.

Valuable customer data

Gather customer information across all omnichannel platforms, giving you the data you need to send pertinent communications and promotions.

Start a free omnichannel trial

Start a free omnichannel trial

To start using omnichannel, fill out the form to start your free Lightspeed Retail trial and enable Lightspeed eCom as shown. That’s it! Have questions? Contact us at any time.

14-day free trial

Introduction to Lightspeed Retail

Please enter your full name
Please enter a valid email address
Please enter a valid phone number
Please enter a valid company name
Min 6 characters, must not contain any of the following (<, >, ", ', &)
please choose a business type

By clicking Get started you agree to the
Terms of Service and privacy policy .